Office Hours

8:30a-4:30p
Mon.-Thurs

8:30a-4:30p
Friday

FAQ With Field Hockey Specialties

 
 
Shopping
 
• Getting Started
You can browse the store by clicking on any of the product categories to the left. If a category has subcategories (such as Jewelry), you will see another menu unfold. To view more details about a particular product and to see a larger photo, click on its mini-photo.
 
• Choosing Products
You've now browsed through the store and decided to order products. To place an item in your shopping basket, click on the “ADD TO CART“ button and on the next screen add your quantity. Click on the “UPDATE“ button to update your quantity.
 
• Reviewing What I've Chosen
To review your basket and see the products you've chosen to order, click on BASKET on top of the page
 
Engraving Your Purchases
 
• How does engraving work?
Field Hockey Specialties is proud to offer the first online field hockey award engraving system. We think you'll enjoy the accuracy this system offers since your order arrives exactly as you input the information.

When you order products that have an engraving option, your can input your engraving right on the page with the large picture. Field Hockey Specialties will use their judgment to choose a font for that award. You will be able to view your engraving in your BASKET. If you wish to edit your engraving, delete the item in your basket and select the item you wish to engrave and reenter the engraving.

In your BASKET you will also see the charges for the engraving, if there are any charges.

If all your engraving is going to be the same, then all you need to do is adjust your quantity. If the engraving for each item is different, then you must repeat the process for each item. If you are ordering resin figures, you can order the quantity that you would like and then e-mail the names to laxsp@bellsouth.net
 
• Who's responsible for accuracy?
Field Hockey Specialties is aware of the tremendous need for accuracy in engraving. No one likes to receive an award with their name or event misspelled. For that reason, we paid to have a system developed targeting that exact need. Once the engraving has been entered into the system and confirmed by you, it is sent directly from our online store into our engraving machines. It is never manipulated by human hands at all. We know you will enjoy the total security of this system. It's just one more thing that sets us apart from the competition.
 
Checking Out
 
• Payment Terms
Field Hockey Specialties accepts Visa, Mastercard, and American Express.

If you have a school purchase order or need to order C.O.D., please call us.

Field Hockey Specialties offers a quantity discount to most orders over $500.00. Please call us at 800-249-5772 to speak with a sales representative.

Prices are subject to change without notice.
 
• Sales Tax
North Carolina residents are assessed 7% Sales Tax.
 
• Packaging and Shipping
We ship standard UPS.

We do not ship for weekend delivery. Only Monday - Friday.

Refer to the UPS map for regular ground shipping days to your area. It will request our zip code to be entered and then will give you a shipping map to your area. Our zip codes is 28403.

2nd day shipping: Items shipped 2nd day will arrive the second day after order is processed. EX: If an item is shipped on Monday it will arrive 2nd day on Wednesday.

3 Day Select: Items shipped 3 Day Select will arrive the third day after order is processed. EX: If an item is shipped on Thursday it will arrive 3 Day Select on Tuesday of the following week.

All packages are insured for the value of the merchandise.

Any damage to merchandise must be reported in 7 days of receiving the items.

Damaged items and packaging must be held to allow for pickup and inspection by the sending carrier
 
• Changing or Cancelling Orders
Field Hockey Specialties prides itself on 100% customer satisfaction. If for some reason your order needs to be cancelled or changed, please contact us within 48 hours of ordering. Call us at 800-249-5772 or e-mail.
 
• Order Arrival
All items are shipped within 1-2 weeks. If your order cannot be shipped within the 2 week period, Field Hockey Specialties will notify you by phone or e-mail.
 
• Order Processing Time
Stock items without engraving allow 1-3 business days to process plus shipping

>Stock items with engraving allow 7 business days to process plus shipping

Engraved plaques and Trophies allow 2 weeks to process plus shipping

Etched Glass allow 7-10 business days to process plus shipping

Bumper Stickers and Decals allow 7-10 business days to process plus shipping

During May and June allow 2-3 weeks for all engraved items (desk sets, trophies, sculptures, glass.) Any items needed before 2-3 weeks will be charged a $35.00 rush charge.

Refer to the UPS map for regular ground shipping days to your area. It will request our zip code to be entered and then will give you a shipping map to your area. Our zip codes is 28403.
 
Returns and Exchanges
 
• Guarantee
Field Hockey Specialties stands behind all of our products. We guarantee 100% satisfaction. We inspect all of our products before shipping. If for some reason there is a problem with a product, please call us as soon as possible so we may resolve the issue.
• Return Policy
Customer Satisfaction is our top priority. If, for any reason, you are dissatisfied with your merchandise, Lacrosse Specialties will gladly refund your money with a 15% restocking fee. The customer will be responsible for any engraving charges, shipping and handling when Lacrosse Specialties ships the items and any postage and handling charges incurred when shipping the merchandise back to Lacrosse Specialties. If there is a problem with the merchandise, please contact us at 800-249-5772 or by e-mail /faq
 
Security & Privacy
 
• Credit Card Safety
When shopping with Field Hockey Specialties you receive the latest Internet commerce technology available. This website is protected by Thawte SSL (Secure Socket Layer) digital certificate. Your credit card information is encrypted while traveling the Internet. How can you tell if you are shopping on a secure website?
Netscape Navigator - a "complete key" icon appears in the lower left-hand corner of your screen.
Internet Explorer - a "closed lock" icon appears in the lower right-hand corner of your screen.

Field Hockey Specialties has been providing superior service for 20 years. We promise 100% satisfaction and we are always available to you during posted business hours via phone (800-249-5772) or email.

When you have completed your purchase from Field Hockey Specialties online, print the confirmation screen so you have a paper record of your purchase.
 
• Privacy Statement
When you purchase a product, we ask for the following information so that we may process and track your order: name, address, phone number, email address and credit card. We respect your privacy, and protect this information on our secure server. We do not sell, rent or otherwise share your information with third parties.

When you visit our website, our web server recognizes only your domain name, not your email address. This means that we can track visits to our site, while the visitors themselves remain anonymous.

Visitors under the age of 18 - we request that you do not submit information to us without the consent of your parent/guardian.

Field Hockey Specialties has been providing superior service for 20 years. We promise 100% satisfaction and we are always available to you via phone (800-249-5772) or email.

 

419 South College Road # 40
Wilmington, NC 28403
1.800.249.5772

/faq

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